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Camelot Spa Policies & Procedures
Cancellation Policy
4 Hours advance notice is required for cancellations and rescheduling. It this is not adhered to 50% of the treatment fee will be charged.
Late Arrival
Late arrival will result in a reduction of treatment time.
Theft, Misfortune, Damage Policy
Camelot Spa is not responsible for any theft, damage, loss or misfortune that may occur.
Personal Belongings
Please request the use of a safe keeping for valuables. Under no circumstances will Camelot Spa be held liable for ant loss incurred to your personal belongings.
Right of Admission
The right of admission is reserved
Franchises and Independent Partners
The Terms and Conditions of Franchises and Independent Partners operating within the Camelot Group may differ to those of Camelot Spa.
Liability Notice
Customers enter the Spa at their own risk.
The Owner / Proprietor of the Spa shall not be responsible for any harm, loss howsoever incurred during occupation and use of the premises and its facilities. Including any loss or damage to any person or property, whether arising from the negligence or wrongful act of any person; whether or not such person is in the employ of the Owner / Proprietor.
The Client understands that the treatments received at Camelot Spa are no substitute for medical care and any information received from the therapist is for educational purposes only.
All Information received in the consultation and treatment is private and confidential.
Product Return Policy
In terms of Hygiene and Public health we regret no exchange or refund will be given on product purchases that have been opened
All promotional offers such as buy 1 get 1 free cannot be refunded
Gift Vouchers
The voucher card is valid 36 months
The card is redeemable against treatments and products in Southern Africa.
The voucher card cannot be exchanged for cash and cannot be replaced if lost or stolen.
No cash balance on the card will be given as change.
