POLICIES

Cancellation Policy

4 Hours advance notice is required for cancellations and rescheduling. It this is not adhered to 50% of the treatment fee will be charged.

​

Late Arrival

Late arrival will result in a reduction of treatment time.

​

Theft, Misfortune, Damage Policy

Camelot Spa is not responsible for any theft, damage, loss or misfortune that may occur.

​

Personal Belongings

Please request the use of a safe keeping for valuables. Under no circumstances will Camelot Spa be held liable for any loss incurred to your personal belongings.

​

Right of Admission

The right of admission is reserved

​

Franchises and Independent Partners

The Terms and Conditions of Franchises and Independent Partners operating within the Camelot Group may differ to those of Camelot Spa.

​

Liability Notice

Customers enter the Spa at their own risk.

The Owner / Proprietor of the Spa shall not be responsible for any harm, loss howsoever incurred during occupation and use of the premises and its facilities. Including any loss or damage to any person or property, whether arising from the negligence or wrongful act of any person; whether or not such person is in the employ of the Owner / Proprietor.

The Client understands that the treatments received at Camelot Spa are no substitute for medical care and any information received from the therapist is for educational purposes only.

All Information received in the consultation and treatment is private and confidential.

​

Product Return Policy

In terms of Hygiene and Public health we regret no exchange or refund will be given on product purchases that have been opened.

All promotional offers such as buy 1 get 1 free cannot be refunded.

​

Gift Vouchers

In accordance with section 63 of the Consumer Protection Act, vouchers expire after a period of 3 years after the date on which they are issued.

Promotional or complimentary vouchers are valid for 6 months from date of issue.

Vouchers are redeemable against treatments and products in Southern Africa.

Vouchers cannot be exchanged for cash and cannot be replaced if lost or stolen.

No cash balance on the voucher will be given as change.

​

​

Note: Please be advised that according to Section 63(1)(b) of the Consumer Protection Act (CPA) we are only required to provide services to any person who presents a gift voucher up to the value represented by it. If the cost of the treatment reflected on your voucher has increased, the holder will be required to pay the remaining balance.