FREQUENTLY ASKED QUESTIONS

Please have a couple of suitable dates and times in mind, as all bookings are subject to availability. We recommend booking in advance for weekend dates.

To avoid a delay, please book with your chosen spa directly. View contact details here

Late arrival will result in a reduction of treatment time, whilst the full treatment fee will apply.

Your treatment will end on time, in order for the next guest to not be delayed.

Please familiarise yourself with the location in order to leave ample time to get to the spa.

Yes, 24 hours' advance notice is required for cancellations and rescheduling. If this is not adhered to, 50% of the treatment fee will be charged.

We kindly request that if you need to cancel your appointment, please do so as soon as possible. This helps us accommodate other guests and ensures that our services remain available to everyone. Thank you for your understanding

What should I bring?

You will be provided with a robe and slippers; please bring a swimming costume/shorts should you want to use a spa facility.

Towels are provided for use.

What time should I arrive?

Please ensure you arrive in the spa at least 15 minutes prior to your treatment time.

What should I wear during my treatment?

Spa therapists are trained to respect client’s modesty at all times. For full body massages, wraps and scrubs, you will be required to undress (to underwear - disposable underwear is provided). You will then lie down on the treatment bed and cover yourself with a large towel (your therapist will leave the room at this stage). Once in position, your therapist will move the towel to expose an area of your body to be treated while ensuring modesty. Treated areas will be covered before your therapist begins work elsewhere on your body.

In order to help us make your spa experience a memorable one, please follow the guidelines below:

- We welcome you to discuss your concerns or questions with your therapist before and during your treatment.

- Guests are required to cover up using a robe between treatments and when occupying a spa’s public areas, and must wear a swimming costume/shorts while enjoying the spa facilities. - Please review the signs in the change rooms. - No wet swimming costumes in relaxation areas. - No smoking on the premises. - No glassware to be taken into the changing rooms or spa facilities.

Please avoid the use of spa facilities such as a sauna or steam room/Rasul, should you be pregnant or suffer from any of the following conditions:

1) Heart Disease

2) Skin Disorders

3) Epilepsy

4) Open cuts and wounds

5) Low or High Blood pressure

6) Are under the influence of drugs or alcohol

Guidelines:

Please shower before and after enjoying these facilities.

Remove any metal in the form of watches and jewellery to prevent scalding.

Relax afterwards and drink plenty of water.

Please use a towel to rest on.

Children are not allowed to use the spa facilities unless accompanied by an adult.

Lockers and or a safe are available within most of our spas.

We recommend, however, that you leave any valuables at home or in your hotel room safe, as we cannot be held responsible for any loss that may occur.

We recommend that you do not place jewellery in the pockets of your gown, as there is a chance it may be forgotten.

Please advise us of any health conditions, allergies, injuries, or recent medical or cosmetic procedures that could affect your spa experience.

A consultation form MUST be completed and signed before your treatment.

Please alert your therapist to the following contraindications:

- High blood pressure or heart conditions

- Recent surgery, muscle or joint injuries

- Allergy to iodine, or product allergies

- Epilepsy or Diabetes

- Pregnancy

Available spa facilities vary according to the spa you visit, please enquire upon booking.

Use of selected facilities are complimentary when booking a treatment.

Rasul treatments, Himalayan Sauna, hydrobaths and floatation therapy are payable facilities.

Yes, we offer a Camelot Kids treatment menu for children under 12 years old.

Spa guests aged 16 years and under must be accompanied by an adult.

Please enquire with the spa you'd like to book at, as service offering varies.

How do I purchase a gift voucher?

You can purchase an eVoucher from our website or buy a gift card or eVoucher from any Camelot Spa or CSpa Wellness branch nationwide.

Click here to purchase a Camelot Spa voucher online. Or here to purchase a CSpa Wellness voucher online.

Please note that Camelot Spa vouchers are valid only at Camelot Spa branches, and CSpa Wellness vouchers are valid only at CSpa Wellness branches.

What's the difference between an eVoucher and a gift card?

eVouchers are sent via email Monday - Friday during office hours. Alternatively, you may purchase a physical gift card from any of our spas nationwide.

When does a voucher expire?

In accordance with section 63 of the Consumer Protection Act, our vouchers expire after a period of 3 years after the date on which they are issued.

Promotional or complimentary vouchers are valid for 6 months from date of issue. Please note that we cannot extend a voucher if it has already expired.

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Note: Please be advised that according to Section 63(1)(b) of the Consumer Protection Act (CPA) we are only required to provide services to any person who presents a gift voucher up to the value represented by it. If you have purchased a treatment voucher and the cost of the treatment reflected on your voucher has increased, the holder will be required to pay the remaining balance. For any queries regarding the balance or validity of your voucher, please contact info@camelotspa.co.za or 011 880 3850 stating your full voucher number.

Can I exchange my voucher for cash?

Vouchers cannot be exchanged for cash, and no cash balance can be given as change.

Third Party Vouchers

Package options for third-party vouchers cannot be changed.

Please note that we cannot accept a booking with an expired voucher. You would need to contact the relevant third-party company to see if they could extend your voucher.

Earn 5% of your spend on treatments at Camelot Spa.

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HOW TO CHECK YOUR LOYALTY BALANCE:

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• Download the Camelot Spa App, sign up using the email address you've used to book at a Camelot Spa, and view your Loyalty balance under 'Loyalty'.

• Log in to your profile on our Online Booking page and view your balance under 'Loyalty Points' on your profile.

• Or simply contact a Camelot Spa and request that they check your Loyalty balance on your profile.

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• For every R10 spent, you receive 1 loyalty point which is equivalent to R0.50 e.g. Spend of R550 will accrue 55 points (R27.50)

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HOW TO ACCUMULATE LOYALTY POINTS:

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• Our loyalty programme is simple! As a thank you for your support, you earn 5% 'cash back' every time you visit us for a treatment.

• Your loyalty is electronically loaded onto your spa profile in the form of points.

• You may build up your balance over a period of time or use your points as they become available.

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SPENDING YOUR LOYALTY POINTS:

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• Simply advise the spa on check-out that you'd like to redeem your loyalty points.

• You may redeem your available balance or part thereof.

• If available points are not sufficient to cover the entire invoice, you may split payment between points and your preferred payment method.

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TERMS AND CONDITIONS:

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• Loyalty cannot be accrued or redeemed on products, voucher redemptions and memberships.

• Loyalty points may be redeemed at any Camelot Spa branch in South Africa.

• Loyalty points are not exchangeable for cash or vouchers.

• Loyalty points can only redeemable by the client whose profile the loyalty is linked to.

• Camelot Spa reserves the right to change the benefits and terms and conditions without notice.

• Points are valid for 12 months from date of accrual.

• Camelot Spa reserves the right to cancel, or reverse any loyalty points earned, if the points were awarded in error and/or accumulated by the client as a result of an unauthorised transaction; or when a transaction has been reversed.

• Use of the loyalty programme is subject to our terms and conditions.

Enjoy 20% OFF any 60min Massage during your birthday month.

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TERMS AND CONDITIONS:

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• As a birthday gift, eligible guests will receive 20% off on a 60-minute massage of their choice.

• The 20% discount will be applied automatically to the guest's invoice during their visit, without the need for a coupon or code.

• The birthday offer is valid for one visit within the guest's birth month. For example, if a guest's birthday is on March 15th, they can use the discount anytime from March 1st to March 31st.

• The offer is valid exclusively for a 60-minute massage service. It does not apply to massages of different durations or any other services.

• The birthday offer cannot be combined with any other offers, promotions, discounts or memberships.

• To receive the birthday message and be eligible for the offer, guests must have a valid email address registered in their spa profile.

• The birthday offer is personal to the guest and non-transferable. It cannot be gifted or sold to another person.

• The birthday offer has no cash value and cannot be exchanged for cash or credit.

• Guests cannot redeem this offer at any other time other than their birthday month. There are no exceptions to this condition. We recommend that guests book their appointments in advance to ensure availability during their birthday month. The discount will only be applied to appointments that are booked and completed within the birthday month.

• Guests may be required to present a valid ID to verify their birth date when redeeming the offer.

• We reserve the right to modify, suspend, or discontinue this birthday campaign at any time without prior notice.

• By using the birthday discount, guests agree to these terms and conditions.

We aim to exceed your expectations. Please let us know how we can enhance your spa experience.

If, for any reason, you are dissatisfied, please see the spa manager, share your feedback on our rating system or contact our head office info@camelotspa.co.za